Frequently Asked Questions

You can schedule a tour right on the website by clicking Schedule a Tour and choosing a date and time that works for you. If you prefer, you can also call (587) 804-7394, email [email protected], or submit a contact form and the leasing team will help set it up. Please bring a valid government-issued photo ID when you arrive.

All applicants are required to provide a valid, government-issued ID and supporting documentation for income verification.

A guarantor will be accepted only for a lack of rental history, lack of credit or not meeting income requirements. Guarantors will not be accepted for negative rental history. If a guarantor is deemed necessary, he/she must also satisfy all the rental criteria herein. However, all guarantors must have verifiable income of at least five (5) times the rental rate.

All applicants must have income of at least three (3) times the rental rate. Applicants must also provide proof of income. Proof of income may include, but is not limited to, most recent payment stubs, most recent bank statements or previous year’s T4 or tax return. We will run a credit report on each applicant. This check may also include a review of the applicant’s rent payment history. Should the results be insufficient or unsatisfactory, the applicant may be denied or must satisfy additional requirements (such as an additional deposit or a guarantor) before approval. Applicants are responsible for ensuring the accuracy of their credit history.

Details regarding application fees can be obtained by contacting our leasing agent by phone at (587) 804-7394 or by email at [email protected].

An individual submits their request, and our team reviews it to determine whether it qualifies as a reasonable accommodation or modification.

Applications can be completed online. Click Apply Now on the website and follow the steps in the application portal. If you need assistance, contact the leasing team directly.

The security deposit is equal to one month’s rent.

Information about any one-time or recurring fees (such as administrative or technology charges) can be obtained by contacting our leasing agent by phone or email.

Details regarding utilities included in the rent are available through our leasing agent by phone or email.

For information on utilities that residents are responsible for, please contact our leasing agent by phone or email.

Parking availability and monthly rates can be confirmed by contacting our leasing agent by phone or email.

Details about pet deposits, one-time fees, and monthly pet rent are available through our leasing agent by phone or email.

Rent is due on the 1st of each month. Accepted payment methods include PDA, online credit card payments, and cheques or money orders.

Renters insurance requirements are outlined during the application and leasing process.

Onsite amenities include a fitness centre, yoga room, an indoor pool with a hot tub, steam room, and dry sauna, a social lounge, a private dining room with a full kitchen, an outdoor terrace with BBQs and dining areas, 4 study rooms, and a pet run. Visit the amenities page for the full list.

Amenity hours are as follows: Fitness Centre: 24/7 Yoga Room: 24/7 Indoor Pool: 6:00 AM – 12:00 AM Hot Tub: 6:00 AM – 12:00 AM Steam Room: 6:00 AM – 12:00 AM Dry Sauna: 6:00 AM – 12:00 AM Social Lounge: 6:00 AM – 12:00 AM Private Dining Room: 6:00 AM – 12:00 AM Outdoor Terrace with BBQs and Dining Areas: 6:00 AM – 12:00 AM Study Rooms (4): 24/7 Pet Run: 24/7

Yes — amenity spaces at Arris East can be reserved for private events. A completed Amenity Reservation Form must be submitted and approved by management before the booking is confirmed. Can be used without a reservation, but privacy is not guaranteed. Details regarding reservation charges, damage deposit etc can be availed by contacting the leasing team directly.

Yes — Wi‑Fi is available in the common areas, including the 3rd‑floor amenity level.

Yes. Unique amenities include an indoor pool, hot tub, steam room, dry sauna, yoga room and an outdoor terrace with BBQs and dining areas.

No

Yes — underground assigned parking is available onsite.

Parking spaces are assigned to each resident.

Yes. We offer 38 EV charging stations.

Yes — bike storage is available in the building.

Packages are delivered to the concierge desk, where they’re logged and securely stored. Residents receive a notification when a package arrives and can pick it up during concierge hours. Larger or oversized deliveries are also accepted and held by concierge. We also offer Parcel Pending for added convenience.

Yes

N/A

Yes — guest parking is available, with 19 spots onsite.

Guests can access the building through the intercom at the main entrance or via visitor parking. Residents can buzz visitors in directly.

N/A

Yes — the building is accessible. There is a ramp at the front entrance and three elevators available for residents and guests with accessibility needs.

Yes — amenities and common areas are designed to be accessible and meet applicable accessibility requirements.

Yes — we offer 2 accessible parking stalls.

Yes — pets are allowed. Up to two pets are permitted per apartment, each weighing no more than 99 lbs and required to be spayed or neutered. A non‑refundable monthly pet rent applies for each pet. Service and assistance animals are welcome as required by law.

N/A

2

Service animals are permitted as required by applicable law and are not subject to pet fees, deposits, or restrictions.

Emotional support animal requests are reviewed at the time of the application process. Documentation may be required as part of the review process.

Yes. We offer an onsite dog run.

The property is located in East Village, a modern riverside community in downtown Calgary known for its walkability, cafés, public art, green spaces, and easy access to the RiverWalk, CTrain, and city amenities.

Nearby options include Superstore, Shoppers Drug Mart, Phil & Sebastian Coffee, Sidewalk Citizen Bakery, Charbar, OEB Breakfast, and Luke’s.

Yes — Arris East is surrounded by parks and walking paths. The RiverWalk pathway, St. Patrick’s Island, and Fort Calgary Park are all just a few minutes away, offering great options for walking, biking, and outdoor relaxation.

Arris East is surrounded by entertainment and cultural attractions. You’re within walking distance of the National Music Centre/Studio Bell, the Central Library, Fort Calgary, Bow River event spaces, and the downtown theatre and nightlife districts. The Saddledome and Stampede Park are also just a short walk away for concerts, sports, and major events.

Arris East is close to several schools and post‑secondary institutions. Nearby options include CBE and CSSD schools in the downtown/East Village area, as well as Bow Valley College. The University of Calgary and SAIT are also easily accessible by CTrain from City Hall Station.

The nearest public transit stop is about a 1–2 minute walk from Arris East, and the City Hall CTrain Station is roughly 3–4 minutes away. Major routes serving the area include the Red and Blue CTrain lines, along with several bus routes such as 1, 10, 75, and MAX lines along 6 Ave SE and 4 St SE.

Yes — we host resident events throughout the year, including social gatherings, holiday celebrations, and occasional wellness‑focused activities to help residents connect and build community.

You can submit maintenance requests through the resident portal or by contacting the management office directly.

No

Yes — Arris East offers 4 study rooms that residents can use for remote work.

Lease terms vary based on availability and may include standard 12‑month options.

Move‑in requirements typically include proof of renters insurance, your first payment, and completing any required move‑in inspection or elevator reservations, if applicable.

No

Lease assignments or transfers may be allowed according to the lease agreement and are subject to approval.

The landlord must provide a 3‑month notice for non‑renewal.

Arris East is a strictly non‑smoking building, including all units, balconies, and common areas.

Yes

24-48 hours

No